Refund and Returns Policy for VOLTRATIMOTORS
Effective Date: December 30, 2024
Introduction
Thank you for shopping with VOLTRATIMOTORS. We hope you are satisfied with your purchase, but if you are not, we have created this Refund and Returns Policy to ensure you are taken care of.
1. Eligibility for Returns and Refunds
You may return eligible products within 30 days of the delivery date for a refund or exchange. The product must be in its original condition, unused, and with all tags and packaging intact.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Custom orders.
- Gift cards.
- Used or damaged products.
3. Return Process
To return an item, follow these steps:
- Contact our customer service at info@voltratimotors.com to initiate a return.
- Provide your order number and reason for the return.
- Once your return is authorized, you will be given a return shipping label.
4. Refund Process
After we receive the returned product, we will inspect it for damages. If it meets our return criteria, we will process your refund within 7 business days. Refunds will be issued to the original payment method used.
5. Shipping Charges
You are responsible for return shipping charges unless the return is due to a defect or error on our part.
6. Exchanges
If you wish to exchange an item, please follow the same process as a return. Once we receive the returned product, we will ship the new item to you.
7. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us immediately at info@voltratimotors.com. We will provide instructions for returning the item and offer a replacement or refund.
8. Contact Us
For any further questions or to initiate a return, please reach out to us:
Phone: (815) 259-5921
Email: info@voltratimotors.com
Website: voltratimotors.com
Last Revised: December 30, 2024